28 September 2021If a customer gets in touch outside of your office hours, the Tiledesk Bot will replies with a specific message (you can customize it under Widget setting):
Operating hours settings determine when the service is open. When operating hours are enabled, agents cannot receive messages from end users outside of the scheduled work hours regardless of the availability of agents.
If operating hours are enabled, when a customer gets in touch outside of your office hours a new unassigned conversation is created.
Access this page by going to Settings>>Operating Hours and then activate the opening hours with a tick.
You can customize your hours by setting your timezone which will affect all time-dependent features. Then, move to individual days and toggle them on for working days.
Adjust timing by selecting the appropriate time slot with the drop-down list.
If you have any questions or need help, come to Live Chat or email us at info@tiledesk.com.